Patient Access Coordinator

Position: Patient Access Coordinator

Department: Communications

Reports To: Communications Supervisor

FLSA Status: Non-Exempt

The Patient Access Coordinator is responsible for welcoming patients, collecting necessary demographic information to initiate the insurance verification process, and efficiently guiding patients through appointment scheduling, ensuring a seamless experience for both BGO patients and the healthcare team.

• Greet patients and visitors in person and over the phone, providing helpful information and directing inquiries to appropriate team members.
• Maintain a professional, friendly, and supportive environment for patients and their families.
• Assist patients with insurance paperwork and address any billing‑related questions or concerns.

• Schedule and manage appointments for physicians and physician assistants, balancing patient satisfaction with optimal use of provider time.
• Prepare and organize patient schedules accordingly.
• Perform other administrative tasks as needed to support office operations.

• Accurately enter patient data into the record‑keeping system, retrieve patient files, and ensure proper organization for physician review and treatment.

• Ensure clinical staff has all necessary information about patient appointments to provide timely and appropriate care.

• High school diploma or equivalent required.
• Previous experience in a medical office setting is a preferred but not required.

• Strong interpersonal skills and the ability to communicate effectively with patients, including those who may be ill, elderly, or distressed.
• Ability to maintain a professional demeanor and provide outstanding customer service.

• Proficient in basic office tasks such as typing, filing, and using phone/communication systems.
• Familiarity with Electronic Medical Records (EMR) and Practice Management Systems (PMS);
  Greenway Intergy experience is a plus.

• Excellent organizational skills with the ability to manage multiple tasks simultaneously.

• Must have the ability to travel to and work from each of BGO’s 10 locations throughout Central, Kentucky.

• Ability to remain seated or standing for extended periods.
• Frequent typing and use of a computer/mouse.
• Visual acuity to read small text on screens and documents.
• Ability to work efficiently in a fast‑paced, high‑pressure environment.
• Must be able to occasionally lift up to 25 pounds.

Hourly position, Monday through Friday, 8:00 AM to 5:00 PM. Occasional adjustments to hours may be required based on clinical needs.

• Health, dental, and vision insurance
• Long‑term disability and life insurance
• Paid licensure fees
• Continuing education allowance
• 401(k)/profit‑sharing plans

At Bluegrass Orthopaedics, we are committed to making every patient feel like they are at the center of our care. Our values—integrity, respect, and compassion—guide us as we provide affordable, high‑quality orthopedic services. Our dedicated staff and providers ensure the best outcomes for our patients.

BGO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note:

This job description outlines the general nature and key responsibilities of the role. Duties and requirements may be adjusted based on business needs.