Clinical Manager - Richmond Road

POSITION DESCRIPTION

Position: Clinical Manager Richmond Rd

Department: Clinical

Reports To: Senior Clinical Leadership

FLSA Status: Exempt

The Clinical Manager supervises clinical and clerical staff, including Team Leads (clinical, clerical, and MRI), serves as the onsite Training Officer for all clinic locations, and is responsible for overseeing all clinical and clerical staff within the Richmond Road A building. This role requires strong leadership, operational oversight, and a commitment to ensuring that patients receive the highest standard of care.

The Clinical Manager will coordinate daily operations, support staff performance, and ensure compliance with organizational policies and regulatory requirements.

• Manage and supervise all clinical staff within the Richmond Road A building.
• Maintain and adjust clinical schedules to support efficient patient flow.
• Support patient care functions as needed.

• Manage and supervise all clerical staff within the Richmond Road A building.
• Manage daily operations to ensure efficient workflow and an exceptional patient experience.
• Lead hiring, onboarding, and training processes for both clinical and clerical staff.
• Partner with leadership on departmental initiatives, projects, and operational improvements.
• Approve and manage timesheets for assigned staff.
• Support administrative operations as needed.

• Assist with reporting requirements such as MIPS.
• Support EMR documentation practices and ensure team adherence to organizational documentation standards.

• Ensure facility compliance with OSHA standards and all applicable healthcare regulations.

• Associate’s degree in nursing, Business Administration, Healthcare Administration, or a related field preferred.
• Experience in clinical operations, medical office workflow, or supervisory roles strongly preferred.

• Demonstrated leadership and team-building skills.
• Ability to train, coach, and evaluate staff performance.

• Strong organizational and time-management abilities.
• Commitment to regulatory and safety compliance.

• Excellent written and verbal communication.

• Understanding of all clinical and clerical roles within the building.

• Performs all other duties as assigned.

• Microsoft Office Suite
• EMR/PMS systems;
  Greenway Intergy preferred
• OSHA regulations
• MIPS reporting
• Healthcare compliance standards

• Good visual acuity, hand-finger dexterity, and ability to speak and hear clearly.
• Ability to lift, carry, push, and pull up to 25 pounds or more, utilizing a full range of body movements as needed.
• Ability to stand, walk, stoop, kneel, crouch, reach, and grasp for extended periods.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to assist patients safely and effectively as needed.

This is an hourly position, typically Monday through Friday, 8:00 AM to 5:00 PM. Employees may be required to work extended hours, including evenings or weekends, as necessary to meet patient and clinic needs. Occasional adjustments to scheduled hours may be required based on provider schedules or clinical demands.

Salary is based on experience, with a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Long-term disability and life insurance
• Paid licensure fees
• Continuing education allowance
• 401(k)/profit-sharing plans

At Bluegrass Orthopaedics, we are committed to making every patient feel like they are at the center of our care. Our values—integrity, respect, and compassion—guide us as we provide affordable, high-quality orthopedic services. Our dedicated staff and providers ensure the best outcomes for our patients.

BGO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note:

This job description outlines the general nature and key responsibilities of the role. Duties and requirements may be adjusted based on business needs.