Field Systems Integration Engineer

Field Systems Integration Engineer Motorola Solutions
• Lexington, Kentucky, USA

At Motorola Solutions we believe that everything starts with our people. We’re a global close‑knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters and help us build a safer future.

Motorola Solutions (NYSE: MSI) is a global leader in mission‑critical communications and analytics.

The Field Systems Integration Engineer is responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems.

• Prepares and configures Scout for integration into complex customer systems
• Completes installation testing and acceptance of Scout in complex customer systems
• Prioritizes and provides customer support and technical issue resolution via e‑mail, phone, and other electronic medium
• Determines most cost‑effective repair/resolution to minimize customer downtime
• Enters and tracks issues in a tracking database, keeping customers apprised of work status and drives all issues to closure
• Relays detailed instructions to customers and interprets documents, including technical operating manuals and maintenance instructions
• Escalates product performance issues (software/hardware) within the tools provided (Salesforce Rally, etc.) and works with Senior Support Engineers and Senior System Implementation Engineers toward resolution
• Provides after‑schedule support on an as‑needed basis
• Works collaboratively with the Sales team to support pre‑sales system designs and technical presentations
• Provides on‑site end‑user training
• Coordinates design of subsystems and integration of total system
• Confers with other functional team personnel to clarify or resolve problems and develop corrective action method improvement to resolve problems for complex issues
• Responsible for systems‑level development and testing requirements, involves finalizing approved Vendor Lists and design of components which are unavailable
• Uses computer‑assisted engineering and design software and equipment to perform engineering and design tasks
• Must be able to travel 75% of time

• Associates or Bachelors Degree in a technical or engineering field
• OR 2 years of relevant working experience in software networking, IT public safety, wireless or related field

• Self‑motivated with the ability to work well both in groups and independently
• Ability to scope effort and coordinate work to meet project and customer timelines
• Excellent written & verbal communication skills
• Strong ownership, personal accountability, and interpersonal skills a must
• Great peer‑to‑peer collaboration, troubleshooting, and attention to details
• Service‑mindful individual with solid integrity that thrives under pressure
• A can‑do attitude with desire to learn, grow, and contribute to the IT awareness of Avtec Engineering teams
• Growth Mindset constantly looking to better oneself

• Windows OS/Applications configuration and troubleshooting
• IP Network troubleshooting
• Working knowledge of LAN/WAN networks
• Working knowledge of PC hardware
• Familiarity with radio or communication technologies

• SQL Database
• IP Radio Technologies
• IP Telephony

Anticipated travel to be 75% of the time. Travel will be to Motorola Solutions customers throughout North America with the possibility of international travel.

$65,000 – $75,000 USD

• Associates or Bachelors Degree in a Technical or Engineering field OR 2 years of experience working in the following areas:
  Software Networking, IT Public Safety, and Wireless Communications.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not…