Office Coordinator - Front Desk​/Call Center

Overview

Poulin | Willey Trial Lawyers | Office Coordinator - Front Desk/Call Center

Location:

Lexington

Employment:
Full-time

Salary:
Negotiable

Experience level:
Unknown

• Greet clients and visitors warmly, creating a professional and welcoming experience.
• Answer and route incoming calls with clarity, empathy, and urgency.
• Collect and log basic intake information in our case management system (Litify).
• Transfer clients to the right team members and ensure every call is documented accurately.
• Schedule and coordinate in-office meetings, including conference room use.
• Keep the office environment clean, organized, and client-ready at all times.
• Participate in team meetings to stay aligned on client service standards and goals.
• Uphold our core values in every client and team interaction.

• Previous experience in front desk, office administration, or client-facing service.
• Customer service or call center experience strongly preferred.
• Excellent communication skills—both written and verbal.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Professional, empathetic, and client-centered approach.
• Familiarity with office or case management systems (Litify experience a plus).
• High school diploma or equivalent required; additional training in office administration or customer service is a plus.

Poulin | Willey Trial Lawyers