Public Ticket Office Internship

Keeneland Association, a leader in Thoroughbred Racing & Sales, is seeking quality candidates for a paid internship in the Ticket Office for the 2026 Spring academic year (January 12 - May
8). Under the direction of the Public Ticketing Manager, with specific supervision provided by his/her designees, assisting in the coordination and operations of ticketing and admissions functions for the 2026 Spring Meet.

This internship is designed to expose the individual to all aspects of ticket operations, while using the Etix ticketing system. The objective of the internship is to help the individual learn all aspects of ticketing for thoroughbred racing, including customer service management, day-to-day operations, race day management, and a greater understanding of the Patron Experience department.

Throughout the year interns will have the opportunity to participate in educational and interactive career development programming, as well support other departments including Promotions, Marketing, Guest Services, Special Events, Sponsorship and Hospitality.

Race day responsibilities include:

• Assisting Public Ticketing Manager with gates operations, monitoring patron flow and general patron experience operations.
• Assisting Will Call staff.
• Assisting with Customer Service emails/phone calls.

Daily (non-race day) responsibilities include:

• Assisting with the daily operations of the Ticket Office and Admissions. This would include answering customer service emails, selling tickets, processing ticket sales, and assisting patrons. Other duties as assigned.

QUALIFICATIONS

• Sports Administration, Sales, Marketing, Communications or related business majors preferred.
• Previous ticket office experience would be beneficial.
• Willingness to learn Etix ticketing software.
• Competent with Microsoft Outlook, Excel, and Word.
• Ability to work collaboratively with others as a Keeneland team member.
• Flexibility for accepting unique task assignments as needed.
• This position requires flexibility to work extended hours, including nights, and weekends in addition to weekly office hours. Must work Fridays, Saturdays and Sundays during the Spring Meets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers and computers; reach with hands and arms; climb or balance; and talk or hear. The ambassador must regularly lift and/or move up to 50 pounds on a regular basis. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.