Customer Service

Now Hiring a Customer Service Representative [First Shift] Join a Growing Company in Cleveland, OH!

Job Duties & Responsibilities:

• Process domestic and international orders accurately using ERP (D365 F&O)
• Respond to customer inquiries via email, phone, Teams, Zoom, and web portals
• Handle order changes, cancellations, and returns
• Prepare export paperwork and shipping documentation (Proforma Invoice, SED, HS Codes, etc.)
• Communicate with internal teams (Production, Sales, Logistics) to ensure accurate lead times and delivery
• Maintain and update Customer Master records in ERP and CRM (MS CE)
• Access and use customer portals (e.g., Exostar, DIBBS, Ariba)
• Provide quotes and process POs with correct specs, terms, and pricing
• Help improve internal systems and represent the voice of the customer
• Support internal and external customers across domestic, government, and international channels

• Employee Stock Ownership
• 401k + Match
• Quarterly Performance Bonus Plan
• Four Day Work Week (Horizons Fridays!)

Requirements:

• Bachelor’s Degree or 4+ years in Customer Service (Manufacturing environment preferred)
• ERP system experience (D365 F&O, MS CE a plus)
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, Teams)
• Strong organizational skills and team mindset
• Must be reliable with excellent attendance and punctuality

Interesting Fact: Create Technology applications used for the F-35 Fighter Jet, US Navy Ships, and the International Space Station.

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