Customer Service Representative

$18/hr | Lexington, KY | Full Time | Commissions | Bonuses | Benefits

Get Paid to Help Homes Shine.

Now Hiring Customer Service Representatives - Lexington, KY

Not every hero climbs ladders. Some run the entire operation from the front lines.

At Window Genie of Lexington, our Customer Service Representatives are the engine behind everything we do - window cleaning, pressure washing, gutter cleaning, and holiday light installation. You're the first voice customers hear and the reason their experience feels smooth, professional, and easy.

If you love talking to people, staying organized, and turning inquiries into booked jobs, this might be your spot.

Why You'll Love This Job

• Starting at $18/hr
• Sales bonuses - your hustle pays off
• Full-time, Monday-Friday schedule
• Medical & dental benefits available
• Retirement contributions
• Small team vibe - no corporate maze
• Fast-paced, high-energy environment
• You're not just answering phones - you're growing a business

This is not a "sit back and take messages" role. This is an impact position.

What You'll Actually Do

• Answer inbound calls from new or existing customers
• Provide quotes and close the sale
• Schedule services for window cleaning, pressure washing, gutters, and holiday lights
• Manage callbacks, delays, and technician communication
• Enter and maintain data in our point-of-sale system
• Educate customers on additional services and upsell when appropriate
• Make outbound reminder calls
• Manage email, text campaigns, and light marketing tasks
• Support the owner with seasonal needs and daily operations

You are the communication hub. If it involves customers, it likely runs through you.

This Job Isn't for You If:

• You're afraid of picking up the phone
• You don't like sales or talking about money
• You struggle with multitasking
• You need constant supervision

Who Should Apply?

• Experienced CSRs looking for a stronger team culture
• Inside sales reps who want a better vibe
• Admin pros who love organization and systems
• Career changers with strong people skills

Home service experience is a plus - but not required.

If you're coachable and motivated, we can teach the rest.

What Makes a Great CSR Here?

• Clear, confident communicator
• Detail-oriented and organized
• Comfortable with data entry and software systems
• Professional but personable
• Team player who can also take ownership

We care more about work ethic and attitude than checking every single box.

If your skills transfer - apply.

If you want steady hours, bonus potential, and a role where you truly matter, apply today!