Fairfield Inn & Suites Lexington Keeneland Airport - Front Desk Agent AM

Fairfield Inn & Suites Lexington Keeneland Airport - Front Desk Agent AM Address 3050 Lakecrest Cir, Lexington, KY, 40513 Compensation $15.50/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

The Fairfield Inn & Suites Lexington Keeneland Airport hotel is close to everywhere a happy traveler would want to be. We offer a free airport shuttle from 4:30am-9:00pm seven days a week. As our name suggests, our hotel is situated near the Bluegrass Airport but just as near to the Keeneland Race Track. As far as hotels in Lexington, KY go, ours is stocked with amenities.

Each guest has access to free WiFi, a fridge and an indoor pool and fitness area. Close to family‑friendly local attractions such as the Fayette Mall, the University of Kentucky and the Lexington Convention Center, our pleasant staff will help you to find the best area for you to experience on your next trip to our beautiful city. Each morning, guests will find our hotel is stocked with free hot breakfast items including scrambled eggs, sausage, fresh fruit and more.

At the Fairfield Inn & Suites Lexington Keeneland/Airport, our guests are our #1 priority.