Residence Inn Lexington Keeneland Airport - Front Desk AM

Residence Inn Lexington Keeneland Airport - Front Desk AM Address 3110 Wall St., Lexington, KY, 40513 Compensation $16.00/hour

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Residence Inn Lexington Keeneland/Airport offers self‑catering suites with a flat‑screen TV and free Wi‑Fi, just 4 miles from Blue Grass Airport. Facilities include an indoor and outdoor connecting pool. The air‑conditioned suites of Lexington Keeneland/Airport Residence Inn feature a modern interior. All suites have a living area, a spacious work desk, and a kitchen with a stovetop and a dishwasher. Guests can have a continental breakfast buffet every morning.

Barbecue facilities are available as well. Free shuttle service to the airport is offered everyday during limited hours. We also offer a fitness room, an on‑site cash machine, and a grocery shopping service. The Fayette Mall is only 2 miles from Lexington Keeneland/Airport Residence Inn, and the University of Kentucky is 3.3 miles away.