Customer Service Specialist - Workforce

Customer Support Specialist-Workforce

What We Need
Corpay is currently looking to hire a Customer Support Specialist within our Lodging Division. This position falls under the Workforce Lodging line of business and is located in Lexington, KY. In this role, you will support multiple client accounts by handling inbound calls, emails, and text messages to book and manage hotel reservations, ensuring compliance with client-specific travel policies. You will own the reservation from initial request through completion, including client and hotel communication.

You will report directly to the Operations Manager and regularly collaborate with Travel Support agents, trainers, and cross-functional lodging teams.

How We Work
As a Customer Support Specialist, Corpay will set you up for success by providing:

Assigned workspace in the Lexington office
Company-issued equipment
Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

Handling inbound phone calls, emails, and text messages from clients
Booking, modifying, and managing hotel reservations end-to-end
Applying and enforcing client-specific travel policies and rate caps
Researching hotel availability that meets client needs and policy guidelines
Communicating directly with hotels and clients to resolve booking issues
Navigating multiple systems simultaneously while maintaining call quality
Documenting reservation details and interactions accurately
Collaborating with team members via chat-based communication tools
Problem-solving booking challenges in real time while engaging customers

Qualifications & Skills

Required:

Prior call center experience in a computer-based, high-volume environment
Strong multitasking ability across multiple systems and screens
Proficiency with Microsoft Office tools and internal documentation platforms
Excellent verbal and written communication skills
Proven customer service experience with live client interaction

Preferred:

Experience in hospitality, hotel reservations, or travel-related services
Familiarity with hotel terminology
Strong organizational and problem-solving skills
Outgoing, customer-focused communication style

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.