Hose Doctor Field Service Technician

Description

The Field Service Lead will train and develop field service technicians by providing guidance, mentorship, and performance feedback to team members by fostering a positive and collaborative team environment.

Duties/Responsibilities:

* Ensure the efficient and effective delivery of field services to meet customer needs.

* Develop and maintain service schedules and dispatch technicians to customer locations.

* Monitor service requests, prioritize tasks, and allocate resources appropriately.

* Establish and enforce quality standards for service delivery.

* Conduct regular audits and inspections to ensure service quality and adherence to company policies and procedures.

* Act as the primary point of contact for key customers.

* Address customer inquiries, concerns, and escalations promptly and professionally.

* Build and maintain strong customer relationships to enhance customer satisfaction and retention.

* Promote and enforce safety protocols and best practices in the field.

* Ensure that technicians are compliant with safety regulations and company policies.

* Investigate and report any safety incidents or violations.

* Maintain detailed records of service activities, including service reports, work orders, and customer feedback.

* Generate performance reports and metrics to track the team's effectiveness.

* Provide regular reports to senior management on field service operations.

* Performs other related duties as assigned.

Requirements

Skills/Abilities:

* Excellent mechanical aptitude.

* Excellent customer service skills.

* Excellent attention to detail and organization skills.

* Excellent time management skills with a proven ability to meet deadlines.

* Strong analytical and problem-solving skills.

* Ability to work at a fast pace and under pressure.

* Proficient with Microsoft Office Suite or related software.

Education and Experience:

* High school diploma or general education degree (GED); or two to three years of related experience and/or training; or equivalent combination of education and experience.

* Ability to learn and work within an ERP system.

Physical Requirements:

* Must be able to lift up to 15 pounds.

Our Benefits!

* #1 CULTURE!!!

* Fun, Family-Oriented Work Environment!

* Medical, Dental, and Vision benefits that begin on your 1st day of work!

* Employee Stock Ownership Plan (ESOP)

* Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance

* 10 Paid Holidays per year

* Vacation & Personal Time

* Employer HSA Contribution

* Company Paid Bereavement Time

* Company Paid Maternity and Paternity Leave

* On-site Gym

Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!

AHP is an Equal Opportunity Employer