Customer Service Specialist – Workforce

Posted Friday, January 16, 2026 at 6:00 AM

Corpay is currently looking to hire a Customer Support Specialist within our Lodging Division. This position falls under the Workforce Lodging line of business and is located in Lexington, KY. In this role, you will support multiple client accounts by handling inbound calls, emails, and text messages to book and manage hotel reservations, ensuring compliance with client-specific travel policies. You will own the reservation from initial request through completion, including client and hotel communication.

You will report directly to the Operations Manager and regularly collaborate with Travel Support agents, trainers, and cross‑functional lodging teams.

As a Customer Support Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the Lexington office
• Formal, hands‑on training

The responsibilities of the role will include:

• Handling inbound phone calls, emails, and text messages from clients
• Booking, modifying, and managing hotel reservations end‑to‑end
• Applying and enforcing client‑specific travel policies and rate caps
• Researching hotel availability that meets client needs and policy guidelines
• Communicating directly with hotels and clients to resolve booking issues
• Navigating multiple systems simultaneously while maintaining call quality
• Documenting reservation details and interactions accurately
• Collaborating with team members via chat‑based communication tools
• Problem‑solving booking challenges in real time while engaging customers

• Prior call center experience in a computer‑based, high‑volume environment
• Strong multitasking ability across multiple systems and screens
• Proficiency with Microsoft Office tools and internal documentation platforms
• Excellent verbal and written communication skills
• Proven customer service experience with live client interaction

• Experience in hospitality, hotel reservations, or travel‑related services
• Familiarity with hotel terminology
• Strong organizational and problem‑solving skills
• Outgoing, customer‑focused communication style
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company‑wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company‑wide contests and prizes

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.