Customer Service Specialist

Description

Robert Half is looking for a dedicated Customer Service Specialist to join our team in Lexington-Fayette, Kentucky. In this role, you will assist clients with reservations, modifications, and lodging needs while maintaining the highest level of service. This is a long-term contract position, offering the opportunity to build lasting relationships within the hospitality industry.

Responsibilities:

- Handle incoming customer inquiries and assist with booking and modifying reservations.

- Collaborate with hotels to resolve lodging issues and ensure client satisfaction.

- Interpret and apply client policies to manage reservations effectively.

- Communicate with customers and hotel representatives to address concerns in a courteous manner.

- Utilize customer service software to efficiently manage inquiries and updates.

- Maintain accurate records of interactions and transactions for reporting purposes.

- Provide solutions to accommodate guest needs while adhering to company guidelines.

- Assist in resolving escalated issues to ensure customer satisfaction.

- Stay updated on hospitality industry trends to deliver exceptional service.

- Work closely with team members to improve processes and enhance customer experiences.

Requirements - Previous experience in call center customer service or a related role.

- Familiarity with inbound call center operations and protocols.

- Basic office skills, including proficiency in common software applications.

- Strong knowledge of customer service software tools.

- Excellent communication and problem-solving skills.

- Ability to work collaboratively with clients and hotel representatives.

- Detail-oriented with strong organizational abilities.

- Understanding of hospitality industry practices and standards. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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