Customer Access Assistant​/UKHC

Job Title

Customer Access Assistant / UKHC (Customer Access Assistant)

RE51720

Customer Access Assistant

H3280:
Command Center

Lexington, KY

06

$ per hour

Staff – Full‑Time

High School

3 years

Regularly sit at a computer workstation for extended periods, perform repetitive typing, and occasionally stand or walk with objects up to 10 pounds.

9 a.m. – 7 p.m.

01/12/2026

Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent answers calls from state‑wide and out‑of‑state physicians. The agent forwards calls to appropriate physicians and UK Healthcare clinics, divisions, and departments, and facilitates calls from referring physicians for transfers and admission to UKHC. Agents interact with professionals working under time constraints and patients experiencing serious health events, providing a high level of efficiency, accuracy, and courtesy while initiating callers’ requests.

The selected candidate must learn a working knowledge of the UK Health Care system, general medical terminology, procedures, and information regarding hospital programs and services.

Knowledge of medical terminology, outstanding customer service, ability to use multiple computer applications including an Internet‑based phone system, multitasking, team collaboration, typing speed, attention to detail, and exceptional communication skills.

No supervisory responsibilities.

Preferred education:

some college and at least three full years of related employment experience.

The University follows all applicable federal and state nondiscrimination laws and provides equal opportunities to qualified persons. Any candidate may be required to pass pre‑employment screenings, including background checks or drug screens.