Patient Care Coordinator

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Training & development

Kentucky Marijuana Card helps patients navigate the medical cannabis certification process with professionalism, compassion, and efficiency. We work in a highly regulated healthcare-adjacent environment and are committed to protecting patient privacy while delivering an excellent experience from start to finish.

The Office Manager plays a key role in ensuring smooth day-to-day operations and maintaining a professional, compliant, and patient-focused office environment. This position oversees administrative functions, assists leadership, supports compliance efforts, and serves as a central point of contact for staff and patients.

• Oversee daily office activities, ensuring smooth and efficient operations.
• Act as the primary point of contact for phone calls, emails, mail processing, and visitor reception.
• Manage office spaces, equipment maintenance, supplies, and vendors.
• Develop, document, and enforce office procedures and workflow standards to enhance efficiency.
• Facilitate communication across departments to support teamwork and productivity.
• Support compliance with state medical cannabis regulations (Kentucky’s Medical Cannabis Program) by helping ensure processes for patient records and card issuance follow applicable laws.
• Serve as a knowledgeable, professional contact for patients or applicants seeking a Kentucky Marijuana Card.
• Provide clear guidance on appointment scheduling and general questions about card processing procedures.
• Maintain confidentiality and proper handling of sensitive patient information.
• Schedule Coordination, including phone calls
• Draft, review, and send internal and external correspondence, including notifications to patients or partners.
• Ensure strict data privacy and confidentiality—critical in any healthcare-related environment.
• Identify areas where office systems or processes can be improved and recommend solutions.
• Help implement new tools or technologies to improve productivity and workflow.

• Proven experience as an Office Manager, Administrative Manager, or similar role
• Ability to work independently and manage priorities effectively
• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• Comfortable working in a regulated healthcare or cannabis-related environment
• Understanding of office equipment, systems, and procedures
• Skilled in Microsoft Office, Excel, and Outlook
• Excellent time management skills and ability to prioritize multiple tasks
• Strong problem-solving skills and attention to detail
• Reliable, dependable transportation