Membership & Customer Service Assistant

Position Summary

The United States Hunter Jumper Association (USHJA) is seeking a detail-oriented and service-focused Membership & Customer Service Assistant to support the Membership and Customer Service Department and provide administrative assistance across the organization as needed.

This position plays a vital role in delivering excellent customer service to USHJA members while ensuring smooth day-to-day office operations. The ideal candidate enjoys working in a fast-paced environment, takes pride in accuracy and organization, and is passionate about supporting the hunter/jumper community.

Office Administration

• Answer and manage the main USHJA telephone line, responding to inquiries or directing callers appropriately
• Manage out-of-office greetings and monitor voicemail for the main line
• Greet, screen, and direct visitors
• Assist with office supply inventory and ordering
• Monitor and distribute non-accounting faxes
• Maintain an orderly lobby and ensure relevant literature is available

Customer Service

• Provide exceptional customer service to USHJA members via email and telephone
• Respond to inquiries related to memberships, horse registrations, points, competitions, awards, and general USHJA information

Membership Services

• Assist with processing individual memberships, horse registrations, and horse transfers
• Support the Membership Department with administrative tasks as needed

Executive Office Support

• Assist the Executive Office Coordinator with Annual Meeting registration and EOE ticketing
• Support non-travel event and meeting coordination
• Coordinate usage of USHJA facilities by outside organizations
• Assist with Kentucky Horse Park-related needs, including parking pass renewals and special event tickets (e.g., Land Rover events)
• Support staff recognition efforts, including Horse Power Awards, anniversaries, and birthday celebrations

Other Duties

• Perform additional duties as assigned by the supervisor

• Attention to Detail: Ensures accuracy and thoroughness in all work
• Planning & Organization: Manages multiple priorities, meets deadlines, and works independently
• Communication: Communicates clearly and professionally in both written and verbal formats
• Customer Service: Handles member inquiries with professionalism, empathy, and responsiveness
• Teamwork: Collaborates effectively and supports team goals
• Initiative: Proactively seeks ways to improve services and support USHJA initiatives
• Adaptability: Adjusts effectively to changing priorities and unexpected needs
• Organizational Support: Follows policies, supports organizational values, and completes tasks accurately and on time

Education & Experience

• Some college coursework preferred
• Minimum of two (2) years of relevant work experience
• Basic to intermediate knowledge of horse sports preferred

Technical & Office Skills

• Proficient in Microsoft Office Suite (Word, Excel)
• Working knowledge of Windows operating systems
• Comfortable using office equipment (telephone, copier, scanner, fax, postal machine, calculator)
• Able to utilize the internet effectively for research

Additional Requirements

• Availability for occasional after-hours or weekend work for special projects and events
• Valid driver's license with no restrictions

• Regularly required to sit, talk, hear, and use hands
• Occasionally required to stand, walk, and reach
• Frequently lift and/or move items of varying weight
• Travel by air or automobile may be required
• Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus

• Office setting with a moderate noise level