Donor Services & Operations Coordinator

The Donor Services & Operations Coordinator supports the mission of the Phi Gamma Delta Educational Foundation by ensuring the smooth operation of daily administrative, gift processing, and scholarship activities. This role serves as the organizational hub for donor stewardship, database management, and scholarship administration—providing critical operational and programmatic support to the Executive Director and Development Team.

• Accurately process all charitable contributions, pledges, and recurring gifts in Raiser’s Edge NXT.
• Generate timely acknowledgment letters, tax receipts, and donor correspondence.
• Maintain donor and gift records to ensure accuracy, confidentiality, and compliance.
• Coordinate board meeting logistics, including minutes, reports, and scheduling.
• Support campaign mailings, event preparation, and data pulls for communications.

• Coordinate annual scholarship application, review, and award processes.
• Maintain accurate records of scholarship funds, restrictions, and disbursements.
• Communicate with undergraduate chapters, applicants, and university partners.
• Prepare scholarship recipient reports and assist with donor stewardship updates.

• Assist with the preparation of Foundation reports, mailings, and publications.
• Respond to donor inquiries via phone and email with professionalism and efficiency.
• Support financial and audit documentation in coordination with the CFO.
• Provide general office and administrative support as needed.

• Bachelor’s degree or equivalent experience required
• 2+ years of experience in nonprofit administration, fundraising operations, or donor relations preferred.
• Proficiency in Raiser’s Edge NXT (or similar CRM), Microsoft Office Suite, and general data management.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Commitment to the mission and values of Phi Gamma Delta.