Donor Services & Operations Coordinator

Director of Communications at Phi Gamma Delta

Position Overview: The Donor Services & Operations Coordinator supports the Phi Gamma Delta Educational Foundation's mission by ensuring the smooth operation of daily administrative, gift processing and scholarship activities. This role serves as the organizational hub for donor stewardship, database management, and scholarship administration—providing critical operational and programmatic support to the Foundation's Executive Director and development team.

• Classification: Full-time; exempt
• Location: Lexington, KY
• Reports to: The Educational Foundation Executive Director

Qualifications:

• Bachelor's degree required or equivalent experience required,
• 2+ years of experience in nonprofit administration, fundraising operations, or donor relations preferred.
• Proficiency in Raiser’s Edge NXT (or similar CRM), Microsoft Office Suite and general data management.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Commitment to Phi Gamma Delta's mission and values.

Key Responsibilities:

• Accurately process all charitable contributions, pledges and recurring gifts in Raiser’s Edge NXT.
• Generate timely acknowledgment letters, tax receipts, and donor correspondence.
• Maintain donor and gift records to ensure accuracy, confidentiality and compliance.
• Coordinate board meeting logistics, including minutes, reports and scheduling.
• Support campaign mailings, event preparation and data pulls for communications.
• Coordinate annual scholarship application, review and award processes.
• Maintain accurate records of scholarship funds, restrictions and disbursements.
• Communicate with undergraduate chapters, applicants and university partners.
• Prepare scholarship recipient reports and assist with donor stewardship updates.

• Assist with the preparation of Foundation reports, mailings and publications.
• Respond to donor inquiries via phone and email with professionalism and efficiency.
• Support financial and audit documentation in coordination with the CFO.
• Provide general office and administrative support as needed.

Application Requirements: If your resume was written with AI, you must include a note that says, "This application was written with AI."

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