Intake Specialist

Goodwill Industries of Kentucky is seeking an energetic, self‑motivated, detail‑oriented Intake Specialist to join our team. The Intake Specialist will provide orientation and support to individuals seeking assistance, and will perform data entry and reporting duties for the Opportunity Center.

Job Type: Full‑time, Non‑Exempt.

• Facilitates orientation for new members at the Opportunity Center.
• Provides outstanding customer service to prospective and new members and clients.
• Informs new members and clients about upcoming workshops and opportunities following orientation to ensure engagement prior to the first appointment with a Career Coach.
• Ensures that new Opportunity Center members submit completed intake forms and Self‑Sufficiency Matrix following orientation.
• Creates client records through timely data entry in Salesforce/Good Data for new members using intake forms and Self‑Sufficiency Matrix.
• Assists Career Coaches with follow‑up calls.
• Prepares information and enters data for programs.
• Provides case note updates in Salesforce/Good Data for clients.
• Prepares program reports and works closely with the Director of Compliance to ensure data accuracy and Standard Operating Procedures are met.
• Performs other duties as assigned.

• High school diploma or equivalent; an associate’s degree or one year of work experience in workforce development or social services environments preferred.
• Must have proficient computer skills, including Microsoft Office Word and Excel.
• Must have strong oral and written communication, teamwork, and interpersonal skills.
• Must be self‑motivated with the capacity to consistently work with a high volume of intake records.
• Must be detail‑oriented with the ability to set priorities, plan, coordinate, and work independently.

• This job is primarily sedentary; sitting for extended periods, occasional bending, squatting, kneeling, stooping, good finger dexterity, repetitive motions, talking, hearing, and visual acuity.
• Occasional travel to other locations beyond the assigned work location.

• 403(b) Plan and company matching contributions
• Tuition reimbursement
• Medical, prescription, dental, and vision insurance
• Generous vacation time and 8 paid holidays
• Short‑ and long‑term disability insurance
• Life, dependent life, and AD&D insurance
• Voluntary term life insurance

Goodwill Industries of Kentucky is an EEO/AA employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.