Retail Keyholder; Store

Rejoin and apply for the Retail Keyholder (Store 1604) role at Game Stop
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At Game Stop we are committed to providing exceptional service and delivering the latest in gaming products. As a leading global retailer of video games, electronics, and gaming merchandise, we proudly offer a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. The role ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns courteously, assist guests in meeting their video gaming needs, inform them about special promotions and the trade‑in program, recommend additional items, apply all selling behaviors during each transaction, and express gratitude to every guest.
• Support the overall shopping environment, including visual and operational elements, nurturing guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system, ensuring top‑notch service.
• Answer phone calls promptly and professionally to provide top‑notch service.
• Promote Game Stop’s unique guest benefits, including the new title reservations program and the Pro Rewards loyalty program.
• Maintain a clean, organized, and merchandised store according to company guidelines, ensuring all fixtures and equipment are in proper working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, restock merchandise, and ensure products are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system; complete close‑out paperwork and bank deposit slips correctly.
• Check shipments for discrepancies or shortages, record them in the POS system, and report to management as needed.
• Process defectives/recalls and stock pulls accurately, ensuring proper labeling and packing lists.
• Visually inspect associates’ and leaders’ packages and/or belongings at closing or shift end.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to all Game Stop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Proof of identity and eligibility to work in the United States.
• Minimum age 18 years.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills, bilingual English/Spanish preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance and grooming.
• Operate the POS computer system and complete required paperwork.
• Basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks in a timely manner.
• Problem‑solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• De…