Sr. Operations & Account Manager; Onsite

Overview

As a our new Bilingual Senior Account Manager, you’ll oversee a group of client locations and manage a team of onsite staff.

You’ll be assigned a group of temporary staff at client locations with an expected headcount of over 750 staff, serviced by one primary recruiting location.

Sr. Account Managers meet regularly with their clients and staff and follow up with associates. You’ll manage internal staff (Leads, Coaches, Recruiting, etc.) teams and foster close relationships with business support units.

Location
:
Lewisville, TX

Requirment to be fully bilingual in Spanish and English for consideration.

• Weekly paychecks
• Medical/Dental/Vision
• Vacation and Personal time
• Paid Holidays
• Access to our Employee Assistance Program
• Career growth opportunities and skill development
• Potential to join our 401K program

• Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores. Identify areas of opportunity for continuous improvement to established KPI’s.
• Primary POC for all onsite activity and client meetings including market analysis and the marketing and media strategy; complete audits to confirm compliance.
• Conduct regular meetings with client regarding their specific performance indicators; discuss potential trends or concerns and strategic planning
• Hire, train, manage, and motivate a team of staff and associates supporting client needs for both recruiting and client onsite roles. Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination.
• Drive continual community engagement activity for client sites; measure and report on results.
• Create, review, and provide critical analysis of recruiting activity for the market; devise action plans for continuous improvement.
• Provide clear and audited communications for all employment law requirements, recruiting, onsite, candidate, and associate special programs and initiatives; implement all program audits.
• Proactively encourage open and consistent communication with all members of support staff such as HR, Safety, Recruiting and Corporate partners regarding client and internal business issues.
• Obey all safety and workplace policies of our client while on their premises.

• Must be bilingual in Spanish and English (reading, writing, speaking)
• Minimum of 4-years of progressive experience in staffing/warehouse management functions, including client- facing relationships
• Experience with reporting and interpreting key performance metrics
• Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Good judgment and passion to protect the business and our associates
• Excellent written and verbal communication skills; must be able to speak professionally to clients regarding both operations and recruitment
• Advanced Microsoft Office skills
• Travel based on business needs
• Regular, in-person attendance is required onsite (no remote work)
• Adhere to all client and ISS business ethics code

At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.

Internal