Pre-Analytical Operations Supervisor

Job Description

Pre-Analytical Operations Supervisor – Lewisville, TX – Monday to Friday, 1:00 PM to 9:30 PM

Pay range: $58,656+ per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Responsible for daily operations of department.
• Oversee safety, ergonomics, maintenance, and 5S/Visual Management of department (including upgrades, repairs, continuous improvement, etc.).
• Develop and implement Standard Work/Operating Procedures for Technical Operations in accordance with Quest Diagnostics guidelines.
• Review Technical Support Standard Work/Operating Procedure Manual on an annual basis and ensure departmental compliance. Identify need for revisions and/or additional SOPs as indicated.
• Where applicable, ensure all Federal, State & local licensure requirements are met, working with the Quality Assurance and Medical Director’s offices.
• Ensure all Laboratory QA/QC documentation is complete and reviewed as required.
• Ensure all employees meet Compliance Guidelines and Competency Testing.
• Monitor incoming workflow from Logistics and Specimen Processing and make necessary changes to ensure delivery targets to Technical Departments are met.
• Ensure integrity of specimens sent to Technical Departments meet the criteria necessary to provide accurate and timely results.
• Monitor special handling of At Risk Customers, Hospital Customers and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.
• Establish and motivate a participative work environment that actively encourages and supports employee involvement.
• Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.
• Track/enter time/attendance of employees.
• Prepare month‑end reports.
• Investigate/resolve and respond in a timely manner to internal and external customer complaints appropriately and effectively.
• Prepare schedules for department employees; maintain adequate coverage for department.
• Oversee and ensure adequate supply inventory for department.
• Ensure continuous process improvement efforts are identified, prioritized and implemented in a timely manner.
• Participate in the interview, selection, hiring and training of new employees.
• Responsible for coaching, development and leadership of staff.
• Monitor ongoing performance of employees; provide corrective action and counseling as required. Prepare and administer annual performance and development appraisals.
• Ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.
• Organize and lead projects both within the work group and with cross‑functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit.
• Effectively work with Specimen Processing and Technical Departments to resolve problems.
• Monitor and provide safe work environment, prepare incident reports and implement preventative measures.
• Act in a professional manner at all times.
• All other duties as assigned.