Global Head of IT Infrastructure & Operations Services

Reporting to the Global CIO of Hoya Vision Care, the Global Head of IT Infrastructure & Operations Services global position is responsible the design, implementation, management, and support of the global Hoya Vision Care IT infrastructure, its related technologies and services.

This role demands an experienced leader with a keen interest and aspiration in delivering reliable infrastructure and support services for the benefits of the operations, growth, and transformation of the digital capabilities of the company. The person in role leads the implementation, enhancement, and maintenance of cloud services supporting infrastructure and application delivery for Hoya Vision Care and is responsible for aligning our IT Infrastructure & Services strategy with business operations, objectives, and outcomes.

The successful candidate possesses solid and proven experience in the implementation and management of cloud platforms and services, the build/selection and supervision a fit for purpose Help Desk service, and the establishment of a change management process.

Most notably, the Vice President is proactively monitoring the level of service delivered by cloud service providers, the quality of support provided by the IT Infrastructure & Operations Services and IT in general, and ensure troubleshooting and resolution are promptly executed for the benefit of the company's operations.

As a Global Senior IT Leader, the Global Head of IT Infrastructure & Operations Services works with Business Partners and IT Senior Leaders to understand performance, reliability, resilience, and support challenges in Hoya Vision Care digital landscape and can lead corrective actions across IT and its service providers. The successful candidate embraces service mindset, structure and rigor, possesses proven experience in defining and managing support tools and procedures, and has the ability, through proactive communication and meetings, updates and reporting with the team, stakeholders, and business partners to implement the infrastructure capability and support services Hoya Vision Care requires for its efficient and successful business operations.

This position will work directly with the Chief Information Security Officer (CISO) to ensure alignment and reliable response to real time managed detection, response, and recovery actions.

• IT Infrastructure Strategy & Roadmap
  • Align with organizational goals and emerging technologies.
  • Define and implement technology and service roadmaps.
  • Collaborate with IT and business leaders to ensure infrastructure supports business objectives.
• Cloud & On-Prem Infrastructure Management
  • Oversee the design, deployment, and management of scalable infrastructures (Azure, AWS, GCP, SAP S/4 HANA).
  • Ensure high availability, reliability, and performance.
  • Manage cloud services and data centers focusing on scalability, resilience, and security.
• Service Level Management & Vendor Relations
  • Define, manage, and oversee SLAs, vendor contracts, and supplier relationships.
  • Promote IT value through appropriate infrastructure solutions and support services.
  • Collaborate with external providers and key stakeholders.
• Disaster Recovery & Business Continuity
  • Develop and implement disaster recovery, emergency response, and crisis management plans.
  • Ensure backup, storage, retrieval, and critical data management are well-governed.
• Security & Compliance
  • Collaborate with the cybersecurity team to maintain security and compliance across all platforms.
  • Foster a security-conscious environment through education and communication.
• Team Leadership & Development
  • Lead and mentor IT professionals to foster a high-performance culture.
  • Drive continuous improvement and collaboration within the team.
• Budget Management & Financial Oversight
  • Develop and manage IT infrastructure budgets for cost-effectiveness and resource optimization.
  • Ensure optimal allocation of resources for IT infrastructure services.
• Operations & End-User Solutions
  • Oversee IT service management tools, controls, and reporting.
  • Manage end-user solutions (PCs, office solutions, mobility standards, helpdesk support).
  • Ensure efficient incident resolution and service delivery.
• Chan…