Delivery Associate Lead

Overview

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Delivery Associate Lead is responsible for the accurate packing and distribution of medications, and record keeping related to patient information and company records. This position assists management with overseeing and monitoring the shipping team workflow and productivity as well as takes ownership of coordinating with shipping agencies or couriers.

• Provides operational workflow oversight of other shipping associates and addresses issues that may impact the distribution of medications.

• Receives, stores and logs inventory and returns (upon Pharmacist approval), verifies quantities against invoices, and informs supervisors of stock needs or shortages. Remains aware of expiry dates and rotates stock to avoid dispensing out of date products.

• Acts as a liaison between our customers and their providers and our pharmacy or handles other requests to ensure that clients have a positive experience.

• Serves as a subject matter expert in all aspects of shipping and receiving of inventory and medications.

• Provides guidance on operational duties to other shipping associates.

• Responsible for training all shipping associates on policies and procedures.

• Supports staff development opportunities by monitoring work performance and offering real-time feedback. May assist leadership with performance management processes.

• Ensures accuracy of shipments by monitoring delivery systems for appropriate destination address and delivery time. Addresses delivery exceptions.

• Receives and stores incoming supplies, verifies quantities against invoices, and informs supervisors of stock needs or shortages.

• Performs Shipping Associates duties when necessary or as appropriate to deliver, or prepare and stage for delivery, pharmaceutical supplies and drugs.

• Uses coordinating expertise to ensure compliance, efficiency, and quality of operations.

• Participates in company quality initiatives, recognizing opportunities for improvements and reporting quality assurance issues.

• Secures information in accordance with the privacy and security guidelines of the Company and applicable regulations such as HIPAA.

• Embody Anew Health’s Core Values in all communications and interactions.

• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Education

• High school diploma or equivalent required.

• Associate degree in business or related field preferred.

Experience

• Minimum of 5 years of experience in shipping or logistics field required.

• Experience working in a Pharmacy or healthcare environment is preferred.

Skills & Abilities

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives, successfully conveying and exchanging information in a positive manner.

• Proven ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; and use logical, systematic, and sequential processes to solve problems.

• Ability to multi-task and handle multiple priorities without sacrificing quality. Detail oriented and organized.

• Proven ability to professionally guide a…