Bilingual - Customer Solutions Representative - Collector - Lewisville, TX

Overview

Ally Financial only succeeds when its people do - and that’s more than some cliché. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.

We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales.

You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

• Compensation: $23.75/hr. + monthly incentives
• Training class starts:
  April 6, 2026
• Work schedule after training:
• 8am - 5pm EST or (7am - 4pm CST) Monday through Friday
• 12pm - 9pm EST or (11am - 8pm CST) one day per week
• 8am - 12pm EST or (7am - 11am CST) one Saturday per month

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

• Bilingual (Spanish) skills are required.
• High school diploma or GED equivalent required.
• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Ally s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away:
  Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of…