Credit Balance Specialist

Job Family: PFS General

Travel Required: None

Clearance Required: None

The Credit Balance Specialist will manage credit balance workloads and respond and follow‑up on external and internal inquiries in a timely manner.

• Timely and accurately resolves credit balances.
• Process internal and external refund requests.
• Identify trends and elevate where appropriate.
• Maintain accurate, clear, concise and complete account notes and other relevant information.
• Respond to requests for information and resolve accounting discrepancies.
• Resolves unidentified payments through research.

• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
• 1-3+ years working within the following sectors: healthcare, insurance, business, finance or customer service.
• Working knowledge can be of the following: insurance claims, billing, coding, follow‑up, finance, accounting or customer service related responsibilities.

• Credit balance experience within a hospital background.
• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program