Service Manager II - Sabattus St ME
Job in
Lewiston, Androscoggin County, Maine, 04241, USA
Listing for:
Vipauto
Full Time
position
Listed on 2026-01-27
Job specializations:
-
Management
Operations Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
485 Sabattus St, Lewiston, ME 04240, USA
Job Description Posted Tuesday, December 16, 2025 at 5:00 AM
Overview
REPORTING TO: Service Manager
EMPLOYMENT CLASSIFICATION: Exempt
The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location.
The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.
Essential Duties & Responsibilities Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.Carry out all required duties and responsibilities of the Assistant Manager position.Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed belowHire the best associates in the areaDevelop a superior team- Ensure all associates have taken and passed all their required LMS training
- Have all associates complete any and all relevant vendor training
- Make sure all associates are T.I.A basic automotive service certified
- Career path with associates during structured associates coaching sessions
- Sign up associates and provide study material for any applicable ASE certifications
Proper scheduling of the team to meet our customers’ needs during all hours of operationEffectively communicate with the team throughout the day, during daily huddles, and bi-monthly store meetingsMonitor e-mail throughout the day for customer appointments and communicationTrain, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutionsControl the dispatching and assignment of work orders to technicians using the guideline of the first available technician who can perform the work properly should receive the work orderAttend off site meetings and training sessions as needed, typically several times per yearFacility and
Equipment MaintenanceEnsures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinancesEnsures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needsManages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business dayEnsures appropriate steps are taken to maintain a clean service department throughout the business dayInspects customer waiting area and parking lot for cleanliness each day prior to opening for businessAny facility or equipment issues should be entered into the facility or equipment databaseProcedural Compliance
- Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities
- Performs other functions as required and communicates with other levels of management as needed to ensure compliance with service standards and company policies
- Serves as policy administrator in assigned location
Performance Measurement
The SMII supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
Standard Management Work Week
- Schedule: The standard expectation is 5-day work…
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