Service Manager II - Lisbon St Lewiston, ME
Listed on 2026-01-27
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Management
Operations Manager
Service Manager II - Lisbon St Lewiston, ME
520 Lisbon St, Lewiston, ME 04240, USA
Job DescriptionPosted Tuesday, December 16, 2025 at 5:00 AM
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt
General SummaryThe SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location.
The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.
- Hire the best associates in the area
- Develop a superior team
- Ensure all associates have taken and passed all their required LMS training
- Have all associates complete any and all relevant vendor training
- Make sure all associates are T.I.A basic automotive service certified
- Career path with associates during structured associates coaching sessions
- Sign up associates and provide study material for any applicable ASE certifications
- Proper scheduling of the team to meet customer needs during all hours of operation
- Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings
- Monitor e-mail for customer appointments and communication
- Train, support and deliver the 5 for 5 process to educate customers about vehicle conditions and partnering on necessary solutions
- Control the dispatching and assignment of work orders to technicians using the guideline of the first available qualified technician
- Attend off-site meetings and training sessions as needed, typically several times per year
- Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
- Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need
- Manage daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day
- Ensure appropriate steps are taken to maintain a clean service department throughout the business day
- Inspect customer waiting area and parking lot for cleanliness each day prior to opening for business
- Enter facility or equipment issues into the appropriate database
- Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location
- Communicates with other levels of management as needed to ensure compliance with service standards and company policies
- Serves as policy administrator in assigned location
The SMII supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
Standard Management Work Week- Schedule: The standard expectation is 5-day work and minimum 50 hours per week.
- Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time,…
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