Clinical Supervisor - Crisis

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Clinical Supervisor - Crisis

Job Code: 12881

Location:

Lewiston 04240

Department:
Crisis Intervention Adult

FT/PT Status:
Full Time

Summary

Responsibility for ensuring the delivery of the highest quality of services to clients experiencing psychiatric crises, for overseeing the day-to-day operation of the program, supervising program staff and for supporting the coordination and integration of available services and resources on behalf of clients in psychiatric crisis.

• Oversees and coordinates day-to-day work of program staff to ensure responsiveness to client need.
• Coordinates recruitment and hiring of direct service staff with the program manager and human resources department.
• Provides orientation to new staff in accordance with orientation plan.
• Provides regularly scheduled and on the spot supervision to program staff and communicates supervision activities to program manager.
• Identifies and implements or arranges for needed staff development programs, in collaboration with program manager.
• Evaluate staff performance through direct observation of clinical practice and feedback from staff, clients and community providers and works with the staff to enhance overall performance.
• Develop and maintain staff scheduling to ensure appropriate staffing levels.
• Provides leadership and promotes positive solutions in staff clinical and administrative meetings.
• Ensures completion of all required clinical service documentation by clinical/direct care staff, including authorization requirements for insurance payments. Reviews clinical documentation with focus on accuracy, completeness, relevancy and overall quality.
• Collaborates flexibly and responsively with the area service network on behalf of clients in crisis to support smooth access to the program, coordinated service responses and client linkage with needed community resources.
• In collaboration with program Director, ensures that the program meets all organization and licensing standards, regulations and policies, including the posting and notification of client rights and grievance procedures information, the consistent adherence to client confidentiality standards and maintenance of safe program practices, including the consistent practice of universal precautions.
• In collaborations with the program Director, monitors the program budget to ensure budget targets are met; implements productivity expectations; develops annual program goals and objectives; and assists in maintaining up-to-date manual of program policies and procedures.
• Provides program supervision, education, clinical direction and support to staff to ensure the delivery of the highest quality of care, the maintenance of a safe and therapeutic service environment and the maintenance of client dignity and confidentiality in all service delivery.
• Provides oversight and coordination for clients using program services in order to facilitate a therapeutic resolution and direct service to program clients, as needed, including clinical assessment, service planning, and crisis stabilization planning for persons admitted to the crisis stabilization unit.

• Collaborates with the program Director and crisis stabilization unit (CSU) team leader to develop and implement mutually supportive protocols, service expectations and staff relationships between CSU and crisis services.
• Maintains up-to-date familiarity with crisis intervention and CSU service protocols and collaborates with and/or consults with crisis and CSU staff.
• Provides on-call supervision to crisis and CSU staff after hours during the week, and twenty-four (24) hours on weekends and holidays, in regular, scheduled rotation.

• Provide professional leadership…