Technical Trainer

Who We Are

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

• Passion – Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging.
• Pursuit of Excellence – Continuous improvement, committed, attention to detail.
• Accountability – Lead by example, follow through, integrity, create trust with team & customers.
• Agility – Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
• Teamwork – Proactive & effective communication, respect, humility, curious, open-minded, diversity.

The purpose of the Technical Trainer is to develop, coordinate and conduct technical training programs for installation and service of Modula equipment to technicians and customers.

• Delivers training classes at Modula location or on customer sites, as required.
• Creates training plans for technicians.
• Reviews and analyzes customer requirements for training.
• Performs skills evaluations for staff and customers and maintains training records.
• In coordination with the Training Supervisor: creates training curriculum and continually reviews training documentation for accuracy.
• Provides safety training and promotes site safety for internal & external technicians.
• Builds dealer relationships with timely and effective training initiatives.
• Provides continued mentoring for internal & external technicians.
• Provides active and open communication to customers and dealers so they are free to discuss their requirements, concerns, and/or issues.
• Provides technical phone support.
• Manages personal schedule, expense reports, reporting of hours, and travel arrangements.
• Performs other duties as assigned.

• The ability to obtain a passport and pass security screenings for secure military and Department of Defense sites is a must.
• Strong analytic and problem-solving skills and excellent verbal and written communication skills.
• Minimum of one (1) year of relative experience required; electro-mechanical experience is highly preferred; experience in the VLM/ARS industries is a plus; experience developing and delivering technical training is a plus; a combination of education and experience can be considered.
• Advanced knowledge of training and training delivery.
• Ability to represent Modula off site and exercise discretion and independent judgment with respect to Modula’s machines.
• Minimum education of a high school diploma required; vocational school diploma or higher in related field is preferred.
• Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and online document management software.
• Travel up to 60% is required as our customers are located throughout the USA.
• Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required.
• Ability to work within a cross-functional team and provide support and assistance to all members of the team.

• Walking / Frequent
• Standing / Frequent
• Sitting / Frequent
• Twisting, turning, and squatting / Infrequent
• Climbing / Up to 45+ feet
• Pulling/Pushing / Up to 150 lbs using pallet jack
• Lifting / Up to 50 lbs

Must be able to pass background check and drug screening.

Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistle blower activity, previous assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Disclaimer:
Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

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