Field Technician

Overview

Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time.

• Passion - Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging
• Pursuit of Excellence - Continuous improvement, committed, attention to detail
• Accountability - Lead by example, follow through, integrity, create trust with team & customers
• Agility - Flexible & adaptable, embrace change, ability to multi-task, sense of urgency
• Teamwork - Proactive & effective communication, respect, humility, curious, open minded, diversity

The purpose of the Field Technician is to provide technical installation and customer support service to all Modula Inc. customers, using technical and mechanical knowledge and available resources to ensure customer satisfaction.

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer.
• Exhibits a professional demeanor, promotes goodwill between the company, dealers, vendors, and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Modula Scheduled Maintenance policies and procedures and proactively addresses needed repairs with Customer.
• Prepares necessary documentation relating to each service call in a neat and accurate manner.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Provide one-on-one, end-user problem resolution either on-site or by using phone communication.
• Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals.
• Coordinate appropriate repair of equipment and software covered by third-party vendors.
• Support service team with answers to frequently asked questions from dealer, vendors, and customers.
• Participate in a 24/7 on-call rotation.
• Actively utilize Modula provided training programs to increase knowledge, skill, and proficiency.
• Performs other duties as assigned

• Maintains parts and supplies inventory in Company provided tool kit.
• Maintains tool kit to ensure that it is clean and organized.
• Performs factory-authorized modifications per specifications.
• Responsible for providing maintaining tools required for performing the job effectively and safely.
• Responsible for keeping work area clean and free of clutter and keeping tools clean and in good repair.
• Responsible for following customer's safety and housekeeping guidelines while on customer site.

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in collaborating with colleagues and clients. Relationship building, client service, and the…