Customer Success Representative Intern

Northeast Bank is a Maine-based, full-service community bank. We are looking for motivated and talented individuals to join us as an intern this summer to make an impact in a growing company that cares about its employees, customers, and the communities it serves.

Provides quality customer service and sales support to the Bank and its affiliates through the Customer Success Center.

• Respond to inbound service calls, emails and chats to provide general bank information, specific customer account information, customer transactions and problem resolution
• Create sales opportunities by cross‑selling and up‑selling bank products and services
• Maintain professional and technical knowledge through ongoing training initiatives
• Successfully pass technical and regulatory examinations required by the Company
• Participate in outbound customer retention efforts and education
• Complete timely and accurate customer interaction dispositions
• Assist customer applications with our online account opening module
• Provide dependable staffing coverage

• Proficient in Word and Excel
• High attention to detail
• Excellent organizational and time management skills
• Effective oral and written communication skills
• Ability to speak and write effectively
• Ability to develop new business and close sales
• Ability to work independently as well as in a team environment
• Effective interpersonal skills
• Excellent phone etiquette
• Ability to multi‑task and manage expectations
• Associate’s degree or equivalent education and/or banking/ contact center experience
• Banking and/or financial services background preferred

• Ability to sit and work at a computer for sustained periods of time
• Flexible hours required, including weekends.
• Must be able to occasionally lift up to 25lbs.
• Consistently operates a computer and other office equipment such as calculator, copy machine and printers.
• Climate controlled general office setting with moderate noise level.

Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.