Store Manager, Retail & Store Manager

Store Manager at The Salvation Army Southern California

The Salvation Army Southern California is seeking a candidate with strong management skills to provide positive guidance and team building to our Sales and Production Associates in our Thrift Store. The role involves developing store strategies to optimize profitability, meeting sales goals by training, motivating, mentoring and providing feedback to store staff. The ideal candidate is results-driven and responsible for overall store management.

Excellent customer service is required; thrift experience is a plus.

Pay range
: $47,000 - $53,000 per year.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

• High School Diploma or Equivalency
• Minimum two (2) years of management experience in a retail operation, merchandising and supervision of staff; experience overseeing volunteers is a plus
• Minimum two (2) years of specialty retail, thrift, consignment or distribution management experience preferred; three (3) years of experience highly desired
• Customer Service Experience
• Computer – Software/Hardware Experience (Word and Excel, Outlook)

Thrift Store Manager provides supervision, oversight, and management of store operations to generate revenues that support agency administration and programs. The manager will manage staff, volunteers, oversee sales, donation of merchandise, promotion of the store in the community, and internal fiscal controls with efficiency, effectiveness, and courtesy. This position will ensure financial success and employee satisfaction through the attainment of measurable objectives which must be accomplished to meet job demands.

Responsibilities include:

management of warehouse/distribution functions and personnel; store setup; remodels and closures; and retail operations. The goal is to financially support TSA programs by producing the highest possible revenue and margin while controlling operating costs. The Manager must ensure warehouse operations and donation collections run efficiently within budget and that quality product quickly reaches the sales floor. Key success factors: meet or exceed revenue budget targets;

reduce expenses through improved processes; identify and establish new business/donation opportunities; and develop personnel succession plans to support evolving business needs.

• Ability to work independently with minimal supervision; responsible, well organized, honest, and dependable
• Adaptable to working with individuals of diverse backgrounds and circumstances
• Maintain a professional, courteous, cooperative, welcoming manner with all individuals and demonstrate respect and a positive attitude at all times
• Proficiency in operating point of sale systems; working knowledge of budgets, projections, and fiscally responsible procedures
• Strong verbal and written communication skills
• Knowledge of general office equipment and Windows operating system
• Ability to maintain a flexible work schedule including Saturdays
• Current Driver's license with acceptable driving history

• Maintain a cooperative, friendly and helpful attitude with employees, volunteers, customers and donors
• Create a positive and constructive environment throughout the Family Store by working closely with co-workers and volunteers
• Ensure the safety and well-being of all employees, volunteers, customers, and donors through clear communication and application of policies and procedures
• Complete and submit all required and assigned paperwork in a timely and accurate manner
• Oversee and manage staff, including scheduling, hiring, supervising, coaching, performance evaluation, professional development, disciplining, and terminating as necessary
• Ensure proper store and donation coverage through scheduling employee break and meal periods; review and approve employee time cards
• Conduct staff…