Guest Service Supervisor

Holiday Inn Express Lewiston managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Supervisor! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award‑winning hotels where hospitality is the true focus of our team. We are passionate, genuine, forward‑thinking, and engaging. We take pride in everything we do and try to give back more than we take.

We are looking for you to rise up to the challenge, create memories, and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality? If so,
Northwest x Southern Hospitality is for you; apply today!

The primary purpose of this role is to supervise the operational activities of the hotel's front desk and to ensure guest satisfaction and revenue optimization through check‑in, check‑out and coordination of hotel services. This includes staffing the Front Desk/Guest Services appropriately by reviewing team member schedules and occupancy projections. The role also handles cash, makes change, balances an assigned house bank, and counts cash and other payment methods at the end of the shift to verify and balance the house bank.

• High school diploma or equivalent GED; prior hotel or hospitality experience preferred.
• Demonstrate excellent organizational, communication, and problem‑solving skills.

Advancement
:
We are passionate about our people and not only care about today but also prepare employees for the future. When you work at one of our properties, you can work your way up the ladder.

Teamwork
:
Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

If you like the sound of that, if you love having fun on the job, and want a career you can count on, apply today.

We are committed to ensuring that our team members experience the reward of hospitality while sustaining a routine that suits their lifestyle.

• 6 paid holidays after one year of service (upon hire for salaried team members):
  New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day.

• Both PTO and sick leave allow team members to have a home‑life balance for any reason, such as vacation, rest and relaxation, personal pursuits, or a qualifying reason under applicable sick and safe‑time laws.
• PTO is available to all team members after one full year of service; accrual begins day one and increases with tenure.
• Sick leave is available for team members employed in Oregon or Washington after 90 days of employment.

• Bereavement
• Jury/Witness duty
• Community volunteer events
• Social event outings

• Medical and prescription benefits
• Vision
• Dental
• Employee Assistance Program
• Host Care
• 100% company‑paid life insurance
• 401(k) retirement plans with match
• Leave of absence

• Team member travel discounts
• Entertainment industry discounts
• Snack of the month
• Monthly team member recognition
• Service recognition awards
• Incentive programs
• Referral bonuses
• Direct deposit
• Earned wage access
• Retirement planning
• Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit .

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Salary: $17.00 - $19.00 per hour