Resident Service Coordinator

Resident Service Coordinator - 35 Hours Per Week - Up to $21/hour

At Northwest Real Estate Capital Corp, our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated and energetic employees and we hope you are one of them!

The resident service coordinator is a social service staff person who links elderly and/or disabled residents of the development to supportive or medical services in the general community which they need to continue to live independently. This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. The service coordinator educates residents on available services and monitors provisions of services.

The service coordinator works in conjunction with the manager(s) and other management staff of the facility.

The service coordinator is a social service staff person who links elderly and/or disabled residents of the development to supportive or medical services in the general community which they need to continue to live independently. This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. The service coordinator educates residents on available services and monitors provisions of services.

The service coordinator works in conjunction with the manager(s) and other management staff of the facility. This position is eligible for full-time benefits.

• Assists and advises residents and families of the services, which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families, and staff on available community resources.
• Assists residents in building informal support networks among themselves and with family members.
• Acts as a liaison between community agencies, service providers, and residents.
• Works as a team member with Resident Manager(s) in serving project residents (follows up on resident situations the manager(s) believe may need supportive services).
• Encourages residents to be proactive in meeting their social, psychological, and physical needs.
• Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence.
• Uses the least drastic intervention necessary to alleviate a problem situation.
• May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
• Performs other related duties as assigned.

• Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within the facility.
• Proven experience in service management, including organizing, problem-solving, and advocating
• Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues
• Aware of eligibility for and procedures of Federal and state entitlement programs
• Alert to legal liability issues relating to providing service coordination
• Good communication, writing, problem solving and organizational skills in addition to a strong advocacy capabilities
• Possess the appropriate professional license where applicable
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

None

Negligible to none

• Baccalaureate Degree-Concentration in Social Work, Gerontology, Psychology or Public Health preferred
• 3 to 5 years’ experience preferred

Please note this job description is not designed to cover or contain a comprehensive…