Clinic Patient Access Rep Float Pool

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At Scion Health, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

• Assists in coordinating the activities between scheduling, insurance verification and pre-certification.
• Collaborates with a variety of personnel and departments to ensure smooth clinic operations.

• Pre-registers/registers patients with accurate patient demographic and financial data.
• Addresses co-pay, co-insurance, for scheduled appointment/procedure upon registration.
• Verifies coverage and ensures all insurance requirements are met, including obtaining prior authorization and referrals as needed before patient arrival.
• Stays current with insurance requirements.
• Responds to customer inquiries in a timely and professional manner.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, including reminder calls and referrals.
• Collects co-pays and performs co-pay reconciliation.
• Scans and accurately files documents, results, into the patient electronic medical record.
• Reviews the patient electronic medical record before appointments to ensure all required documents are in place.
• Establishes priorities and completes tasks in a timely manner.
• Performs other duties as assigned.

• High School Diploma/GED.

• One year customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook).
• One year of medical office or related experience.
• Knowledge of Medical Terminology and CPT/ICD9 coding.
• Understanding of insurance processes and regulations.

• Seniority level:
  Entry level.
• Employment type:
  
  Full-time.
• Job function:
  Healthcare Provider.
• Industries:
  Hospitals and Healthcare.