Customer Service Support Specialist

About The Role

Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors. Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together.

Mountain West Bank is hiring for two engaging part‑time Customer Support Specialist I positions located in Coeur d'Alene, Idaho. This role is perfect for individuals who love helping customers, solving problems, and working in an office environment with a fabulous team.

As a Customer Support Specialist, you will support Mountain West Bank’s mission to deliver exceptional customer experiences. This position provides best‑in‑class customer service to our customers, branches, and departments while consistently following the bank’s customer service standards. You will provide technical expertise and support regarding online/mobile banking products. Listen with intent to understand the customer’s needs and ensure their expectations have been met with every interaction.

Embody a customer‑first mindset.

This role offers comprehensive training, competitive benefits, and growth opportunities, as well as the opportunity to make a difference with every customer interaction.

Minimum one year excellent customer service experience required, with a customer‑first mindset and genuine enthusiasm. Strong communication, top‑notch customer service skills, impeccable manners, and excellent written and grammatical skills are required.

The Customer Support Specialist I role offers skills in retail banking and customer service. Career growth includes roles such as Customer Support Specialist II, Customer Support Team Lead, Customer Support Supervisor, Customer Support Manager, and many more.

This is a part‑time 20 to 25 hours per week position. Candidates must be available 10 AM–2 PM Monday–Friday and 8 AM–1 PM Saturday. Minimum $17.81 + DOE (depending on experience).

• Upholds and actively promotes the bank’s core beliefs, core values, and customer service standards, collectively known as “Our Compass.”
• Supports our community through department fundraising activities or volunteering during bank‑sponsored events.
• Provides exceptional customer service while displaying genuine enthusiasm, empathy, and compassion; ensures each interaction adheres to our customer service standards.
• Assists customers with questions regarding personal finances, products offered, product features and benefits, routine questions, while maintaining strict confidentiality of customer financial information.
• Responsible for ensuring all written customer correspondence is grammatically accurate using professional language.
• Performs routine account maintenance such as address and phone number changes, stop payments, funds transfers, and order checks.
• Obtains education with all bank products and services to provide excellent customer service, retain customers, and cross‑sell products as appropriate.
• Orders new ATM/Debit cards and reissues replacement cards upon request.
• Resets passwords and unlocks online banking users.
• Prepares and submits ACH and Debit Card disputes.
• Ensures compliance with all policies and procedures, including proper identification of customers.
• Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Prior banking experience.
• Knowledge of Jack Henry Systems.
• Good understanding of banking regulations and compliance.
• Previous call center experience.

Must be able to routinely perform work indoors in a…