Administrator​/Repairs - Damp & Mould

Position: Administrator (Housing/Repairs - Damp & Mould)
Location: Catford

Damp & Mould Administrator Role

Working with a large Housing Organisation

Working with a Large Repairs Organisation based in SE London officer

Hybrid working - 2/3 days a week in the office

We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The Role

As a Repairs Administrator it will be a key support within our Repairs Team, playing an essential role in delivering high-quality property services to our residents. Reporting to the Team Lead, you'll be part of our centralised support function, handling back-office administrative duties that support mainly Damp & Mould, and major maintenance works.

A typical day might involve following up with residents on repair progress, ensuring smooth communication with third parties like contractors and solicitors, and actively supporting the operational teams by scheduling appointments, managing inboxes, and ensuring accurate and timely data entry.

As a Repairs Administrator, you'll be handling tasks that ensure our services provide excellent value and align with our core objectives. You'll work collaboratively across teams and build strong connections with stakeholders and residents alike.

Skills and experience required:

Able to use Microsoft Office Suite (including Word, Excel and Outlook)

Excellent user of Excel / Data Analysis

Experience of maintaining compliance / PPM databases
Attention to detail with organising electronic filing system

Experience of raising works orders

Experience of undertaking general administrative including mail merge, scanning, and filing of PDFs on IT systems.

Experience of working in social housing
Excellent communication skills with ability to converse via email, by telephone and in person, with ability to handle difficult conversations with diplomacy