Customer Service Representative

Overview

Customer Service Representative

Location:

Lewisburg, TN
Job : #72031
Pay Range: $15-17

Tier 1 Customer Service Representative

Schedule:

Regular hours are Monday-Friday 8-4:30 pm

Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

• What we help them with:
  Dealer referrals to distributors
• Provide customers with order information, assistance
• Product support:
  Parts and Equipment
• Transactional:
  Orders, Claims and Invoicing
• Act as a switchboard for the company - we use a database to help us refer customers to the appropriate department
• Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2

Specific Responsibilities for this position may include:

• Answer incoming calls and respond to customers emails
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Entering accurate ordering information into a company system
• Comfortable working in fast-paced environments
• Strong time management and organizational skills
• Proficiency in Microsoft Office Products (Excel, Word)
• Familiarity with SAP and Call Center, and Sales Force a plus

The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

Successful candidates will have:

• Ability to analyze unlike information and draw conclusions/recommendations
• Strong verbal, written and inter-personal communication skills
• Proficiency in MS Office tools
• High degree of self-motivation to address and improve business needs
• Sense of urgency, self-initiative, commitment, and sense of ownership is a must
• Superior follow-up and follow-through skills
• Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals
• Agents must type 60+ WPM
• Strong written and oral communication skills
• Experience in MS Office
• Familiarity with SAP and Sales Force a plus

Typing tests and call center background tests a plus, but not required.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and  Know Your Rights  Poster is available here:
Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at #ZR