Casual Customer Service Supervisor

CASUAL CUSTOMER SERVICE SUPERVISOR

Location: Lewes, DE

Hourly Rate: $20.00

Work schedule: Primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs.

Opening Date: January 6, 2026
Closing Date: Until Filled

This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales;

handling and resolving customer‑related issues; and performing a variety of administrative duties. Work schedule is shift work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will be required based upon business needs. This casual position is part‑time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.

• Supervises a sales and customer service team training, coaching and counseling staff
• Assists with setting up, promotion, selling and up‑selling of all events and products offered to the public
• Handling of, and resolving of, customer complaints
• Tracks, monitors, measures productivity
• Provides the highest level of customer service and professionalism to all internal and external customers

• Strong ability to supervise and motivate employees
• Ability to handle multiple tasks, projects, and priorities
• Good verbal and written communication skills
• Ability to operate a variety of office and point‑of‑sale equipment, such as personal computers in addition to experience with Microsoft Office products
• Cash handling experience
• Ability to provide superior customer service to everyone by responding in a courteous and efficient manner

• High school diploma or equivalent.
• Two years of supervisory experience preferred.
• Two years of experience in sales, call center operations, or customer service.

• Possession of a valid motor vehicle operator's license

• Applicants will be subject to a background check
• Subject to pre‑employment drug testing
• Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi‑weekly pay

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If you are interested in applying for this position please complete the online application at  In addition, you also have the option of attaching a resume to the completed application.