Laundry Attendant

Job Title:

Laundry Attendant

Hours:

Flexible shifts between 7am – 11pm (rota-based) - 7 Days a week.

Reports to:

Operations Manager

Type:
Full-Time / Part-Time

To deliver high-quality laundry services including sorting, washing, drying, ironing, folding, stain removal, and customer service. The Laundry Attendant ensures all garments are handled with care and processed to Launderette Maids’ standards.

• Customer Service & Front of House:
  • Greet customers and provide friendly, professional assistance.
  • Handle check‑ins, collections, payments, and customer enquiries.
  • Guide customers on self‑service machine use when required.
  • Maintain a clean, welcoming environment for customers.
• Laundry Processing:
  • Sort laundry by colour, weight, fabric type, and wash requirements.
  • Identify delicate items and follow specific cleaning instructions.
  • Operate commercial washers, dryers, dosing systems, and settings correctly.
  • Monitor load progress, ensure proper chemical dosing, and adjust cycles as needed.
  • Fold and package laundry to company standards.
• Ironing & Finishing:
  • Iron a variety of garments using commercial irons/steam tables.
  • Finish shirts, uniforms, bedding, and delicate items to a high standard.
  • Check garments after ironing for quality, creases, and presentation.
  • Ensure finishing areas are kept clean and safe.
• Stain Identification & Pre‑Treatment:
  • Inspect incoming items for stains, marks, or damage.
  • Apply basic stain‑removal pre‑treatments.
  • Escalate complex stains or delicate fabrics to senior staff.
  • Record stains that could not be removed to maintain transparency with customers.
• Back‑of‑House Duties:
  • Keep laundry zones tidy and compliant with health & safety guidelines.
  • Report machine faults or maintenance needs promptly.
  • Assist with stock control of detergents, chemicals, and packaging.
  • Maintain organised storage of sorted, washed, and completed orders.
• Operational Support:
  • Follow checklists, SOPs, and opening/closing procedures.
  • Support delivery/collection orders when required.
  • Ensure accurate tracking, bag labelling, and order management to prevent mix‑ups.
  • Work with other team members to keep workflow moving efficiently.
• Assist front house with laundry operations during quieter periods:
  • Sorting and moving laundry bags
  • Loading/unloading washers and dryers
  • Folding and packing finished orders

• Strong attention to detail and garment care awareness.
• Confident in ironing and finishing tasks (training provided).
• Basic understanding of stain removal or willingness to learn.
• Good communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Reliable, punctual, and physically capable of lifting laundry bags.

Preferred but not essential:

• Laundry, housekeeping, hospitality, or retail experience.
• Prior ironing or stain‑removal experience is a bonus.

No formal qualifications required. Useful but optional:

• Basic Health & Safety
• COSHH awareness
• Customer Service Level 1–2

• Annual bonus scheme
• Flexible working hours
• Full training & progression opportunities
• Staff discount on laundry services
• Friendly working environment
• Employee discount
• Flexitime
• Free parking
• On‑site parking