Solutions Analyst - ICT

Job Title:
Solutions Analyst

Salary: £39,000 - £43,000

Contract:
Permanent

Location:
Primarily homebased with time in the office as required

Weekly

Hours:

35 hours

So…. What is this role exactly?

This is an exciting opportunity for a Solutions Analyst to join our Cyber Security, Architecture, and Assurance team. As a key part of the wider ICT Team, you will be involved in supporting the design & implementation of a wide range technology within YHG.

YHG is currently undergoing a great deal of change in the technology we use. We’re well underway with a programme to review & replace all our on‑premises systems with modern alternatives and you will be joining us on this journey working with the business to provide technical guidance and solutions to improve the services we offer.

We are looking for someone who can challenge the way we think and operate, who can listen to and understand the problems of our users, then collaborate with the ICT Team on providing the right technical solution.

What will my working week look like?

You will be homebased, living within the North West and within a reasonable travelling distance of our Head Office in Warrington. You will be required to attend meetings and training courses at our Head Office when needed. Realistically, you will be required to visit our Head Office approximately twice a week while we bring you up to speed and get you involved.

Then it will likely be once a week based on the specific project requirements and teams you’ll be working with. There will occasionally be times, depending on project demand, when you will be required to attend full weeks in the office.

What will I be responsible for doing?

First and foremost, you will be working with stakeholders across the business to provide technical expertise and solutions. Building strong relationships & communication channels with staff across the business will be of vital importance, but how you achieve this, is up to you. This includes the ICT Team. You will be surrounded by experts in technical fields who you should engage and collaborate with on designs.

One of the great things about this role is that you will work across all departments in Social Housing and therefore, work with a lot of different systems, technologies, and processes providing a wide range of experience. If you have an interest in building technical skills in a particular ICT field, there is opportunity to work closely with the technical teams at YHG such as Infrastructure and Dev Ops to further your skills.

Other duties will involve creating, updating, and managing technical documentation. Depending on your skills and experience, there’ll be opportunities to lead Proof of Concept projects and promote them into full implementation projects. Helping to manage the technical debt at YHG will also be part of the role and would require you to update and maintain asset information.

And what would make me stand out from the crowd?

To be a successful as Solutions Analyst, here at YHG, you will have…

• Technical proficiency in an ICT field
• Strong stakeholder management and negotiation skills
• Ability to discuss technical designs with non-technical staff
• Experience working with Project Managers or Business Analysts
• Great presentation skills
• Experience working on system/software implementations

Ideally you will be

• Analytical, and good at problem-solving
• Curious with an appetite to explore and learn new technologies
• Comfortable challenging ideas and ways of working
• Good at building personal relationships with staff

This role is really suited to someone who wants to work with other people and share ideas. It’d be a great role for someone who likes to get involved in problems, explore options, and find the right answers through collaboration and cooperation. This role requires technical expertise but don’t be discouraged if you’ve not got a strong working technical background. The wider team will encourage and support you in technical aspects while you focus on the creative and design elements.

There is plenty of opportunity to learn and grown your technical ability through the role with the support of the wider team.

If this role sounds right for you, we would love…