Control Room Administrator AM​/PM

Control Room Administrator - Split Shifts (4 on / 4 off)

National Operations Centre, Northampton £9,864 per year (14 hours per week with potential for more) 4 on / 4 off - split shifts⏰ 06:30-08:30 & 18:30-20:30 on shift days Permanent, part-time➕ Overtime available - potential to increase hours up to 42 per week

Our National Operations Centre operates 24/7, supporting thousands of people working across the UK. This role focuses on critical morning and evening cover, when sites are opening, closing, and staff movements are at their highest.

When someone doesn't arrive on site, runs late, or misses a welfare check, you're the person who spots it, takes action, and keeps people safe.

This is a calm, responsible role in a fast-moving environment where attention to detail really matters.

Although the hours are part-time, the responsibility is real. On shift, you'll be trusted to:

• Monitor live staffing and attendance across multiple sites
• Manage incidents where staff are late, absent, or need urgent support
• Monitor welfare check calls and act quickly if someone goes quiet
• Respond to duress alerts and elevate incidents calmly and accurately
• Handle calls and emails from sites and managers during peak periods
• Record incidents and actions clearly so nothing is missed
• Support effective handovers between shifts

These are key pressure points in the day — your role helps keep operations running safely and smoothly.

You don't need previous control room experience, but you do need to be:

• Confident using multiple computer systems at the same time
• Calm under pressure and able to think clearly during busy periods
• Organised, accurate, and detail-focused
• Comfortable speaking to managers, clients, and site staff
• Reliable and able to commit to a 4 on / 4 off pattern

If you've worked in admin, operations, call handling, logistics, or monitoring environments, you'll settle in quickly.

• £9,864 per year (14 contracted hours per week)
• 4 on / 4 off pattern - predictable time off
• Split shifts focused on peak operational times
• Overtime available, with the opportunity to increase hours up to 42 per week when required
• Full training provided
• A secure, professional working environment
• A role where your actions genuinely matter