Product Support Specialist

We are looking for someone to take on a full-time role within the Product Support team. Your role will include, butisn’tlimited to:

• Providing high-quality support to our customers via email and phone.
• Troubleshooting reported issues.
• Creating written (and possibly video) tutorials.
• Potential opportunity to run demos and training sessions of our software product via Zoom.

Tapestry Childhood Education Platform is an innovative and complex software product that builds a story of a child’s learning and development using photos, videos, and diary entries. It enables communication between staff and parents andfacilitatesthe recording of a child’s daily care, experiences, and progress. Tapestry is valued by thousands of families and educators and is the leading software of its kind in the UK, supporting learning and development in over 14,000 schools and early years settings.

We are a small but growing team of enthusiastic and hard-working people. We believe in supporting educators to provide the best learning experiences for children. We encourage a positive approach to our workinglivesand we believe in mutual trust and respect within our workplace. This provides the foundation for an effective relationship with each other and our customers, so we can offer prompt and personal support.

The Tapestry team (anda number ofoffice dogs) worksin a beautiful, award-winning, Georgian building in the heart of Lewes, East Sussex.

We’relooking for an enthusiastic, thorough, and motivated individual, with strong communication and interpersonal skills who works well in a team.

This position would suit a variety of individuals withan education or customer support background,or a recent graduate.

We are an Equal Opportunity Employer,wholly committed to creating a diverse and inclusive company culture. We do not discriminate against candidates and employees because of their disability, sex or sexual orientation, race, gender, religion, national origin, age, or any other protected status under the law. We welcome applications from everyonepermittedto work in England.

• Working in our beautiful office on the High Street in Lewes, alongside enthusiastic, talentedcolleaguesand several dogs
• 30 days annual leave + Bank Holidays + your birthday
• Pension
• Competitive salary from £28,000.00 per year