Corporate Receptionist

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.

The ultimate goal of the Corporate Receptionist is to own the Reception Area and manage the access/egress of all visitors and contractors in accordance with the Client's defined processes. To conduct oneself in a warm, professional and engaging manner and deliver the Signature brand standard that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.

• To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points
• To positively identify all visitors and contractors before granting access and checking them in
• To be highly visible, always available and the “go to” person for queries
• To be immaculately groomed, approachable, and helpful always
• To deliver a 5
  * hotel concierge style experience in the lobby area by hosting and delivering a personalised experience
• To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations

• Operate under a “How Can I Help” mindset
• Deliver an experience that is professional, friendly and attentive always
• To anticipate the needs of visitors and colleagues
• To proactively look out for building issues, ensuring a swift resolution
• Proactively manage queues, striving to make the arrival or departure process as efficient as possible
• Be the face of the facilities team by providing tangible service that is visible and easily accessible
• Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive, depart or pass by, ensuring they receive exceptional service
• Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies

• Support onsite facilities inspections, floor walks and service audits
• Proactively log work orders
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels
• Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
• Administrative tasks and ad hoc reporting
• Manage stocks of visitor passes and other specialist stationery
• Maintain a register of passes issued to and returned by visitors, ensuring that a full audit trail is maintained
• Be aware and up to date with “what's on” in the building (workplace experience events, and planned maintenance)
• Ordering peripheral items such as IT kit, uniform, stationary
• Ensure all colleague queries to the shared mailbox are responded to and actioned on the same day
• Maintain the shared mailbox, ensuring that resolved emails are deleted or filed on the same day
• Provide a daily forecast to the FM and leadership team as to how many visitors are expected
• Register all visitors before the next working day
• Act in accordance with health and safety, and manual handling procedures

• Provide first line response to Audio Visual queries from colleagues arising from IT/AV equipment installed in meeting rooms
• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• To support the setup of communal, event, collaboration, and meeting room spaces
• To support keeping collaboration spaces tidy and return furniture as per locally specified arrangements
• Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
• Utilise a “hands on”…