Field Technical Engineer

Overview

Reporting to the Area Service Manager, the Field Technical Engineer is responsible for performing OEM service and installations of medical devices. Performs skilled technical work in the repair, preventative maintenance and upgrades of OEM medical devices or systems. Documents and maintains accurate records of inspections, repairs, calibrations and work performed on all equipment. Must be proficient on either Bone Mineral Densitometry (BMD) or Ultrasound (UL) equipment.

• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components.
• Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork.
• Train customers on basic operation and use of medical devices.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory
• Provide on-call service coverage on a rotating basis, as needed.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. Military equivalency is also acceptable.
• One to three years of experience servicing BMD or Ultrasound equipment.
• Previous mechanical, electronics or fluidics work experience, either in a field service or hospital- based setting, is required.
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems., and network technology.
• Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
• Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
• Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
• Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.

• A Bachelor’s Degree in Electrical Engineering or Biomedical Engineering, or Military equivalency with one to three years’ experience servicing BMD or Ultrasound equipment is preferred.

• Ability to resolve problems, think analytically, work independently and communicate professionally.
• Willingness to work flexible hours and overtime, often on short notices, and work a rotating on-call service schedule, including weekends, for critical issues and coverage.
• High degree of mechanical aptitude.
• Excellent interpersonal and communication skills
• Resourceful, with the ability to work independently.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Will be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.
• Customer requirements to allow admission into its facilities to perform job duties will include but are not limited to drug testing and immunizations as dictated by the customer or facility policy.