Salesforce Business Analyst

Urgently searching for a Salesforce Business Analyst for one of my clients!

As a Salesforce Business Analyst, you act as the bridge between business needs and IT solutions within an agile environment. Working closely with Product Owners and Solution Engineers, you translate high‑level business questions into clear processes, solution designs, and functional and technical requirements. Your focus is on delivering technically sound, high‑quality solutions that create real value for end users.

• Analyzing, clarifying, and guiding complex business and IT‑related questions within your domain
• Organizing and facilitating workshops to move from analysis to solution
• Defining functional and technical requirements in close collaboration with the Product Owner and Solution Engineer
• Organizing and leading (pre‑)refinement sessions to prepare work for development
• Being closely involved during execution and safeguarding quality throughout delivery
• Acting as a subject matter expert and primary point of contact
• Representing and safeguarding stakeholder interests through continuous alignment
• Assessing change requests and performing impact analyses together with architecture and information management stakeholders

• HBO / WO level of working and thinking
• Proven experience in a similar Business Analyst or IT analysis role, preferably within a complex IT landscape with multiple stakeholders
• A structured, accurate, and methodical way of working
• Knowledge of (Scaled) Agile ways of working and process optimization (Lean Six Sigma is a strong plus)
• Strong communication skills in Dutch and English (B2/C1 level)

• Commerce Cloud (including Order Management)
• Service Cloud
• Experience Cloud

• Availability: 32‑40 hours per week (preference for full‑time)
• Contract duration:
  Initial 3 months, with option to extend
• Start date:
  
  As soon as possible
• Working model:
  Hybrid – on‑site on Mondays and Thursdays, remote on other days
• Languages:
  
  Dutch and English

• Closing date: 06 February 2026
• Publication date: 11 January 2026