Guest Experience Ambassador - Events & Hospitality

This competition will be used to fill multiple positions.

This position has an end date of October 31, 2026.

This role is in person at the University of Alberta Botanic Garden. The Garden is located in Parkland County, Alberta, 25 km southwest of Edmonton on Highway 60.

Please note that this role is based outside of the Greater Edmonton region. Candidates must have access to reliable transportation.

Reporting to the Guest Experience Leads, GER1s are the primary guest‑facing team members at the UABG, delivering exceptional experiences to ensure that guests and clients have memorable visits. Each GER1 is assigned to a core unit but is cross‑trained to support a variety of UABG activities as needed.

A roster of available GER1s is maintained and called upon only as required; no minimum work hours are guaranteed. Examples of work assignments include:

This unit oversees and coordinates active and future educational programming, such as field trips and workshops. This role leads a team dedicated to connecting people to plants and the environment via targeted programming, thereby creating long‑term relationships with programming participants based on integrating into an environment that nurtures well‑being.

This unit is responsible for ensuring exceptional Front‑of‑House client and guest care, with staff and volunteers engaging with visitors to deliver exceptional and memorable client and guest experiences from their initial point‑of‑contact at the Welcome Centre to beyond.

This unit oversees and coordinates bookings with a strong focus on delivering exceptional hospitality. Working closely with internal teams, the role ensures efficient facility use, anticipates guest needs, and addresses issues as they arise. Responsibilities may include maintaining an on‑site presence at client‑booked activities, supporting guest logistics (such as transporting a bridal party), assisting with cleaning or laundry needs, and supporting rapid venue changeovers between events.

Please be advised that the Garden is open seven days a week for the 2026 season, and staff will be required to work on weekends and evenings. When applying, please indicate which team you would prefer to be assigned to.