Client Service Technician

Job Title
:
Client Service Technician (Open)
Location
:
Lethbridge, AB – 7th Street S (RHS) – Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient‑centered care and innovation. We’re on a mission to help transform healthcare for the better—advancing and digitizing our tools, products, and systems while forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

• Transport, deliver and install home‑care equipment (including oxygen cylinders) to patients and institutions while maintaining safe vehicle operation and delivering outstanding customer service.
• Educate patients on the proper use, maintenance and troubleshooting of equipment, ensuring quality patient care.
• Carry out responsibilities in keeping with Air Liquide Home Healthcare Canada’s safety and quality practices, supporting other team members to satisfy internal and external customers.
• Comply with organizational vehicle policies, highway regulations, and safe gas transport procedures.
• Inspect vehicle before and after use; document inspections and maintain a clean, adequately stocked vehicle with personal protective equipment, safety equipment, tools and supplies.
• Meet client needs by delivering products on schedule and as required.
• Set up home‑care equipment at patients’ homes, provide client training, respond to client requests and perform technical checks with safety instruction review.
• Maintain up‑to‑date documentation for technical visits, including equipment exchanges, deliveries and pickups.
• Complete preventative maintenance, troubleshoot malfunctions, and manage downstream workflow when work exceeds CST qualifications.
• Perform warehouse duties—stocking shelves, shipping and receiving of products, and cleaning and disinfection of patient equipment.
• Document client care and services with clear, accurate, and timely delivery records.
• Maintain client confidentiality per Air Liquide policy, agreements and local regulations.
• Adhere to infection control policies and protocols to protect clients and employees.
• Continuously improve branch operations by understanding processes, workflow and participating in quality improvement activities.
• Comply with applicable certification requirements and recommend necessary actions to management.
• Provide after‑hour service to clients through the branch on‑call rotation.
• Support Respiratory Therapy Team and other health professionals with remote patient assessment via teleconsultation, video conferencing or telephone follow‑up.
• Collaborate with the clinical team to ensure effective use of products and treatments.
• Participate in safety meetings, work safely, encourage others and report unsafe occurrences or practices.
• Ensure correct loading of vehicle by identifying product requirements and unloading in compliance with safety and legislative requirements.

Other Duties As Required.

Are you a MATCH?

• Strong written and oral communication skills in English.
• Basic computer / tablet skills.
• Knowledge of, or willingness to learn, the use and maintenance of respiratory home‑care equipment.
• Basic mechanical/repair skills.
• 2–3 years of consecutive recent driving/delivery experience.
• 2–3 years of customer‑service experience in a healthcare setting.
• Clean and valid driver’s abstract.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We welcome and consider applications from all qualified applicants, regardless of their background.