Parks Information Officers and Parks Lead Information Officers

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Location: Various locations in Central A, AB

Company: Government of Alberta

Job Information Job Title:
Parks Information Officers and Parks Lead Information Officers Job

Requisition  Ministry:
Forestry and Parks

Location:

Central Alberta - Aspen Beach, Carson-Pegasus, Crimson Lake, Dillberry Lake, Miquelon Lake, Pierre Grey’s Lakes, Pigeon Lake, Red Lodge, and William

A. Switzer Provincial Parks Full or Part-Time:
Full-Time Hours of Work: 40 hours per week Permanent/Temporary:
Temporary – Wage, Seasonal Scope:
Open Competition Closing Date:
January 25th or Until Suitable Candidate Found Classification:
Administrative Support 2 (AS2) / Administrative Support 3 (AS3)

Salary

• Administrative Support 2 (AS2) based on 40 hours per week: $21.15 - $26.76 per hour
• Administrative Support 3 (AS3) based on 40 hours per week: $23.28 - $29.46 per hour

Benefits In Lieu of Regular Wages

• 5.6% of regular wage earnings instead of paid holidays
• 6% of regular wage earnings instead of annual vacation pay

Shift Premium Pay

• $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information about the Ministry of Forestry and Parks, visit our website at:  The Central Region includes parks in Edmonton, Red Deer, Rocky Mountain House, Hinton, Grande Cache, Whitecourt, and Wainwright areas. See the geographic area of Central Region by downloading the PDF: alberta-parks-protected-areas-provincial-map. For more information on Park locations visit:

Information Officers (IOs) and Lead Information Officers (Lead IOs) provide a front‑line government contact for public campground registration, queries and comments related to travel in, and recreational use of Provincial Parks, Recreation Areas, Wildland Parks, Natural Areas and surrounding area. This position’s primary purpose is to provide exceptional front‑line customer service in person at a booth/store or visitor centre, on the phone and through email to assist visitors, deliver information, problem‑solving issues and delivery of the Alberta Parks reservation service for campgrounds.

The Lead Information Officer role focuses on higher level administrative and leadership tasks: scheduling, staff training, visitor concern management, on‑site troubleshooting, retail inventory management, cash reconciliation, and reporting.

Information Officer (AS2) duties and responsibilities include but are not limited to:

Visitor Services Operations

• Understand  functions to register campers, update visitor information, and process payments or refunds using the system.
• Participate in all required visitor services operations, which may include camper compliance, shower coin collection, self registration collection and reconciliation, retail services, group unit counts, and public information sharing.
• Operate computer‑based point‑of‑sale terminals to perform retail of gift store products and services which include firewood, concession items, and rentals.

Administrative Duties

• Review and reconcile revenue for daily cash‑outs and accurately enter data into Excel workbooks.
• Record and organize statistics for public visitation and demographics.
• Respond to in‑person and telephone/email requests for information on area amenities and recreational activities.

Information Services

• Advise the public of the various rules, policies, and regulations that apply within a Provincial Park.
• Stay up to date on relevant activities, special events, opportunities, and conditions (trails, water, fishing, etc.) and provide this information to the public.
• Provide on‑site visitor concern management, troubleshooting, and reporting and follow up with customer complaints.

Please click on this link to view the job description for Information Officer (AS2).

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